Bills and How We Deal With Them
· Please have your bills mailed to PO Box 6006, Columbus, OH 43206. Make sure the client name is on the bills and only the mailing address changed. This is important because our Accounts Payable office needs to see the name that belongs on that bill.
· Bills must come to our office directly (through our PO Box) in order for PayCo to take responsibility for paying any late fees
· Bills can also be faxed to our office at 614-737-0518.
· Bills can be emailed to our Accounts Payable office at paybills@paycopayee.org.
· Bills that are mailed to our office will be paid within 5 to 7 days of receiving it.
· Bills that are faxed to our office will be paid within 2 to 4 days of receiving it.
· Please have your bills mailed to PO Box 6006, Columbus, OH 43206. Make sure the client name is on the bills and only the mailing address changed. This is important because our Accounts Payable office needs to see the name that belongs on that bill.
· Bills must come to our office directly (through our PO Box) in order for PayCo to take responsibility for paying any late fees
· Bills can also be faxed to our office at 614-737-0518.
· Bills can be emailed to our Accounts Payable office at paybills@paycopayee.org.
· Bills that are mailed to our office will be paid within 5 to 7 days of receiving it.
· Bills that are faxed to our office will be paid within 2 to 4 days of receiving it.
Disconnect Notices and How We Deal With Them
We do not generally receive disconnect notices for our clients bills that are being sent directly to our office. We have a very efficient system in place to help alleviate any chance for paying bills late and/or creating a disconnect status. In the instances that there are issues, they tend to come from situations where the bills are not being mailed directly to our PO Box or the clients name is not on the bill.
· If the reason of disconnect is the fault of PayCo, we will pay the bill with our credit card and have the client reimburse us for the payment.
· If the reason for disconnect/late bill is because the bill is not coming directly to our PO Box, we will send a paper check to pay the bill. If the client/professional feels the bill must be paid immediately, we can offer to do a credit card payment but the client/provider of services will be responsible for paying a fee to do so.
· Credit card payments are for emergencies only. PayCo will not allow monthly bills to be paid consistently by credit card.
· High Bill Disconnects- There are times when bills such as cable and phone can get out of control due to hidden costs or using services which cost money on a per use basis. In the event that a phone or cable bill would be so high that a client was unable to pay it, we will need to make arrangements to resolve the issue. PayCo is contracted to ensure that necessary bills are paid first, so there may not be enough left over to pay a high cable bill. In these cases, a meeting will be necessary to sit down and figure out what is most important and how to work past the current financial issue.
We do not generally receive disconnect notices for our clients bills that are being sent directly to our office. We have a very efficient system in place to help alleviate any chance for paying bills late and/or creating a disconnect status. In the instances that there are issues, they tend to come from situations where the bills are not being mailed directly to our PO Box or the clients name is not on the bill.
· If the reason of disconnect is the fault of PayCo, we will pay the bill with our credit card and have the client reimburse us for the payment.
· If the reason for disconnect/late bill is because the bill is not coming directly to our PO Box, we will send a paper check to pay the bill. If the client/professional feels the bill must be paid immediately, we can offer to do a credit card payment but the client/provider of services will be responsible for paying a fee to do so.
· Credit card payments are for emergencies only. PayCo will not allow monthly bills to be paid consistently by credit card.
· High Bill Disconnects- There are times when bills such as cable and phone can get out of control due to hidden costs or using services which cost money on a per use basis. In the event that a phone or cable bill would be so high that a client was unable to pay it, we will need to make arrangements to resolve the issue. PayCo is contracted to ensure that necessary bills are paid first, so there may not be enough left over to pay a high cable bill. In these cases, a meeting will be necessary to sit down and figure out what is most important and how to work past the current financial issue.
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